Retail & e-commerce
Your competitors don't sell better. They respond more quickly and they follow up.
The catalog, customer service and follow-ups run while you sell.
first response time
campaign spending and alerts
reviews to read and replies to approve
The demo
What was going to be lost, caught up.
Basket left, product viewed without purchase, customer sleeping: everyone has their own sequence.
Illustrative simulation using sample data. The figures, reviews and positions shown are not measured customer results.
What was going to be lost
Each case has its sequence, not a generic reminder
- Basket left last night2 items, €148Order
Size guide sent, basket kept for 48 hours
- Product viewed three timesWithout purchase, in 6 daysOrder
Reminder with product reviews
- Inactive customerLast purchase 7 months agoRelaunched
Selection adapted to past purchases
Two baskets recovered, one customer awake. Without a single person taking care of it.
Live
A request arrives. See what happens next.
Animated illustrative scenario: approvals and exceptions are defined with your team.
InstagramPrivate messageYour client
I left a basket yesterday evening but I am not sure about the size.
Your boutique agent
I will check your basket and the size guide.
Your boutique agent
For this model, take one size larger. I will keep the basket for you for 48 hours.
Meanwhile, in your tools
Shopify
Cart found · 2 items
Brevo
Size guide sent
Meta Ads
Adapted catch-up sequence
The abandoned cart becomes an order again.
The short answer
How to catch up on abandoned carts and absorb the customer service of a store?
Abandoned cart, product viewed without purchase and inactive customer each have their own sequence, by email and on networks. Order tracking is processed with the actual status of the carrier, and your teams only keep disputes.
The setup
What spins while you do your job
Abandoned cart, product viewed without purchase and inactive customer each have their own sequence, by email and on networks. Order tracking is processed with the actual status of the carrier, and your teams only keep disputes.
Step 1 / 4
The catalog stands on its own
Product sheets written and optimized, translations, visuals, synchronized stocks, prices monitored compared to the competition.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Workflows
What this setup brings together
These components work together as an integrated system.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.