Garages and car dealerships
Each paid lead that is not called back within the hour is a lead offered to the competitor.
Leads, tests, quotes, workshop planning, maintenance reminders and customer reviews, held without mobilizing reception.
response time to prospects
maintenance reminders to schedule
review requests after an intervention
The short answer
How can a garage or dealership process all its leads and fill its workshop?
Each request, whether it comes from a portal, the site or a message, receives a response within a few minutes and a slot proposal. On the workshop side, maintenance and technical inspection reminders are triggered on the date, which fills the schedule without a campaign.
The problem
Points of friction · Garages and car dealerships
Each paid lead that is not called back within the hour is a lead offered to the competitor.
4 issues left unresolved for months
- Portal leads are expensive and not all are called back.
- The reception is saturated between the telephone, the counter and the quotes.
- Maintenance reminders only go away when you think about them.
- Invitations to leave a review are not followed up regularly.
Live
A request arrives. See what happens next.
Illustrative scenario: approvals and exceptions still need to be defined with your team.
InstagramPrivate messageA prospect
Hello, the gray Golf from the ad is still available?
Your sales agent
I’ll take care of it now.
Meanwhile, in your tools
Each lead receives a response within minutes
Brevo
The workshop is filled by reminders, not by campaigns
Workshop quotes leave with their explanation
Google Maps
Reviews are collected at the right time
Tracking · response time to prospects
What we install
The complete infrastructure for your workflow.
Each step is built, connected to your tools and tested on your real cases before launch.
Missed portal, site, private message or phone. With the actual availability of the vehicle and a proposal for a test slot.
Maintenance, technical inspection, seasonal tires, end of warranty. On the date, on the customer's channel, with the slot to be confirmed.
Photos of the part concerned, what is urgent and what can wait. The customer understands, so he accepts more often.
After the vehicle is returned, all relevant customers receive a neutral invitation. Complaints are handled in parallel, without blocking or delaying a public review.
Pilot monitoring
What to monitor during the pilot
response time to prospects
Scope and indicator defined before the pilot.
maintenance reminders to schedule
Checked against authorised data and cases.
review requests after an intervention
Comparison with the starting point after launch.
Orders of magnitude observed on typical deployment scenarios, given to situate the extent of the change. These are not measured customer results: yours are quantified during the audit, on your data.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Questions
The questions we are asked
Does the customer know they are speaking to an agent?
Customers are clearly informed when they interact directly with an automated agent. If you prefer a human reception, the agent can prepare replies without speaking to customers itself.
Does it connect to our DMS?
Yes in most cases, and otherwise we build the bridge. The workshop schedule and the customer file are the two priority connections.
And the specific technical requests?
They go back to the workshop manager, with the context of the vehicle already collected. The agent does not diagnose a fault.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.