Horeca, caterers and event venues
On a hot date, it’s the first to respond who takes the cake.
Preparation of enquiries, availability, quotes, options and follow-ups, with planned approvals and human handover.
date and availability enquiries
options to confirm or release
follow-up after events
The short answer
How can I respond immediately to requests for events and reservations?
Each request receives a response within minutes with the actual availability of the date, a costed proposal and options. On disputed dates, this response time decides the matter much more often than the price.
The problem
Points of friction · Horeca, caterers and event venues
On a hot date, it’s the first to respond who takes the cake.
4 issues left unresolved for months
- Requests come during service, when no one can respond.
- A requested date is confirmed three days later, often too late.
- Each proposal is compiled by hand from an old quote.
- Unanswered requests are never followed up.
Live
A request arrives. See what happens next.
Illustrative scenario: approvals and exceptions still need to be defined with your team.
InstagramPrivate messageA prospect
Hello, are you available on June 14 for a wedding of 120 people?
Your events agent
I’ll take care of it now.
Meanwhile, in your tools
The request is answered during service
Sheets
The numerical proposal goes straight away
Google Calendar
Options and dates are held
Google Maps
The post-event produces the sequel
Tracking · date and availability enquiries
What we install
The complete infrastructure for your workflow.
Each step is built, connected to your tools and tested on your real cases before launch.
Actual availability of the date, capacity, possible formulas. Without a manager leaving the room or kitchen.
Formulas, number of seats, options, drinks, staff. At your prices, with your conditions and your layout.
Reminder before an option expires, follow-up on unanswered requests, automatic release of unconfirmed dates.
Request for opinions at the right time, response to published opinions, and follow-up on the anniversary date for recurring events.
Pilot monitoring
What to monitor during the pilot
date and availability enquiries
Scope and indicator defined before the pilot.
options to confirm or release
Checked against authorised data and cases.
follow-up after events
Comparison with the starting point after launch.
Orders of magnitude observed on typical deployment scenarios, given to situate the extent of the change. These are not measured customer results: yours are quantified during the audit, on your data.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Questions
The questions we are asked
Can the agent confirm a date?
Depending on what you decide. Many prefer that he proposes and poses an option, the confirmation remaining human. Both work, it's an adjustment.
Our formulas change often.
They are taken as they are and updated when you change them. A frozen map in a tool would be a problem, not a solution.
What about very specific requests?
They come back with all the information already collected. You are responding to a framed request rather than a vague message.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.