Industrial maintenance
Between the breakdown and the invoice, there are three weeks of coordination.
Intake of breakdowns, technician scheduling, intervention reports and invoicing, in a single sequence.
time between intervention and invoice
reports to complete or approve
coordination time per assignment
The short answer
How to reduce the time between a reported breakdown and the invoice issued?
The breakdown is qualified on arrival, the technician is assigned according to skill and area, and the report is written from the field using photos and dictation. The invoice is sent on the day of the intervention instead of waiting for the end of month entry.
The problem
Points of friction · Industrial maintenance
- 01Breakdowns come over the phone and get lost between two notes.
- 02The technician discovers the equipment on site, without history.
- 03Reports are written at the end of the week, when they are written.
- 04Billing is dragging because it's waiting for reports.
What it costs
Between the breakdown and the invoice, there are three weeks of coordination.
Live
A request arrives. See what happens next.
Illustrative scenario: approvals and exceptions still need to be defined with your team.
WhatsApp+32 495 41 07 33Your client
Line 2 is stopped, the conveyor no longer starts.
Your intervention agent
I’ll take care of it now.
Meanwhile, in your tools
The breakdown is qualified and prioritized upon arrival
Google Drive
The technician leaves with the history of the machine
The report is made from the field
Odoo
The invoice follows during the day
Tracking · time between intervention and invoice
What we install
The complete infrastructure for your workflow.
Each step is built, connected to your tools and tested on your real cases before launch.
Equipment, symptom, criticality, applicable service contract. The level of urgency comes from a written rule, not from a feeling.
Past interventions, parts already replaced, manufacturer documentation, on-site contacts.
Photos and dictation. The structured report, the documents consumed and the time spent come out automatically.
The validated report feeds into invoicing, with the right contract and the right rates. The unpaid debt reminders then go out on their own.
Pilot monitoring
What to monitor during the pilot
time between intervention and invoice
Scope and indicator defined before the pilot.
reports to complete or approve
Checked against authorised data and cases.
coordination time per assignment
Comparison with the starting point after launch.
Orders of magnitude observed on typical deployment scenarios, given to situate the extent of the change. These are not measured customer results: yours are quantified during the audit, on your data.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Questions
The questions we are asked
Our technicians don't like apps.
They don't use any. They send photos and a voicemail in the usual thread, and the structure is built behind it.
What about expired maintenance contracts?
They trigger their preventive interventions on their own, with planning and customer follow-up. This is often the most profitable and least maintained part.
We already have a CMMS.
We plug into it. The challenge is to remove the typing around it, not to replace the tool.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.