Absences and requests enter in a single file
Reported by the agent, customer or manager, on the channel they already use, at the time it happens.
Connected to
Business cleaning and facility management
Winning a contract shouldn't cost two days of back office.
Prospecting, quotes, schedules, absences and quality controls held without adding to the administration.
Tracking
absences and assignments to confirm
Control
scheduled quality checks
Measurement
contract deadlines
Connected to
The short answer
How to manage the schedules and customer requests of a multi-site cleaning company?
Customer requests and agent absences enter a single queue, replacements are proposed according to skills and area, and quality controls are planned on their own. The manager arbitrates instead of reconstructing the situation every morning.
The problem
Points of friction · Business cleaning and facility management
Winning a contract shouldn't cost two days of back office.
Today
With the system
A 6 a.m. absence triggers a phone call.
Absences and requests enter in a single file
Customer requests arrive on the sector manager’s cell phone.
Replacements are offered within minutes
Quality checks are done when there is time, so rarely.
Quality controls plan themselves
Each new contract adds administration to a constant workforce.
Leads and renewals are tracked
Live
A request arrives. See what happens next.
Illustrative scenario: approvals and exceptions still need to be defined with your team.
WhatsAppTeam wire · northern sectorYour agent
I'm sick, I can't operate the Zaventem site this morning.
Your planning agent
I’ll take care of it now.
Write a message…
Meanwhile, in your tools
Absences and requests enter in a single file
Sheets
Replacements are offered within minutes
ClickUp
Quality controls plan themselves
Leads and renewals are tracked
Tracking · absences and assignments to confirm
What we install
The complete infrastructure for your workflow.
Each step is built, connected to your tools and tested on your real cases before launch.
Replacements are offered within minutes
Depending on the area, skills, authorizations and hours already worked. You validate, you no longer search.
Connected to
Quality controls plan themselves
Frequency by site, grid filled in from the field with photos, deviations reported to the client before he notices them.
Connected to
Leads and renewals are tracked
Continuous prospecting in your area, quotes prepared, contract deadlines relaunched before their end.
Connected to
Pilot monitoring
What to monitor during the pilot
Tracking
absences and assignments to confirm
Scope and indicator defined before the pilot.
Control
scheduled quality checks
Checked against authorised data and cases.
Measurement
contract deadlines
Comparison with the starting point after launch.
Orders of magnitude observed on typical deployment scenarios, given to situate the extent of the change. These are not measured customer results: yours are quantified during the audit, on your data.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Questions
The questions we are asked
Not all of our agents have a recent smartphone.
The device works via simple messages, including SMS. It doesn't require any special apps or phones.
The schedules are very tight.
The rules are written with you: authorizations, distances, maximum hours, preferences. The agent proposes in this context, he does not invent it.
And respect for social rights?
Legal constraints are posed as hard rules. The agent does not propose an assignment that would violate them, and reports when no compliant solution exists.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.