Transport and logistics
Dispatch spends more time re-entering emails than optimizing routes.
Orders read, missions created, documents collected and statuses communicated, without touching your TMS.
fields extracted from orders
customer status enquiries
proofs of delivery to attach
The short answer
How to remove re-entry of transport orders received by email?
Orders arriving by email or attachment are read and converted into structured missions: addresses, slots, merchandise, constraints. Transport documents are collected, statuses are communicated to customers, and invoicing leaves with proof of delivery.
The problem
Points of friction · Transport and logistics
- 01Each order arrives in a different format and is assembled by hand.
- 02The customer calls to find out the status of his shipment.
- 03Transport documents are required when invoicing.
- 04Exceptions and delays are managed over the phone, without trace.
What it costs
Dispatch spends more time re-entering emails than optimizing routes.
Live
A request arrives. See what happens next.
Illustrative scenario: approvals and exceptions still need to be defined with your team.
GmailDispatch boxMeanwhile, in your tools
Gmail
Orders become structured missions
Statuses go away without being asked
Google Drive
Documents come together by themselves
Slack
Exceptions are traced and arbitrated
Tracking · fields extracted from orders
What we install
The complete infrastructure for your workflow.
Each step is built, connected to your tools and tested on your real cases before launch.
Addresses, slots, nature and weight of the goods, delivery constraints. Extracts from the email, PDF or spreadsheet received.
Collection, en route, delivered, with supporting document. The follow-up call disappears because the information arrived before.
Waybills, proof of delivery, reserve photos. Attached to the mission, available for invoicing.
Delay, refusal, damage, waiting. Each case opens a documented follow-up and goes back to a human with its context.
Pilot monitoring
What to monitor during the pilot
fields extracted from orders
Scope and indicator defined before the pilot.
customer status enquiries
Checked against authorised data and cases.
proofs of delivery to attach
Comparison with the starting point after launch.
Orders of magnitude observed on typical deployment scenarios, given to situate the extent of the change. These are not measured customer results: yours are quantified during the audit, on your data.
Your safeguards
What stays under your control.
Giving a system access affects your data and processes. These are our default safeguards.
You stay in control
We start with approval for every action. Only what you explicitly authorise, case by case, runs on its own.
Your accounts stay yours
Accounts, domains and hosting remain in your name. You can disconnect whenever you choose.
Approvals before sensitive actions
Sensitive actions use drafts and approval queues instead of direct writes.
Questions
The questions we are asked
Does it replace our TMS?
No. It eliminates the manual work around: reading orders, gathering documents, informing customers. The TMS remains your production tool.
Our customers send scanned PDFs.
This is the most common case. They are read, and when data is ambiguous the agent asks rather than assumes.
And the disputes?
They immediately trace back to a human, with the full mission history already gathered. This is exactly where a documented file makes the difference.
We look at your case before promising anything.
A call to understand what is costing you the most today, and to tell you frankly if we are the right person to talk to.